Wow there are a lot of comments on this thread, assumidly everyone here has been in this situation many times before!
Most often when family members ask me to go over and help fix their computer it’s usually to be sociable and be there to also change light bulbs and re-arrange furnature.
Apple stuff does work, as much as I love Linux I do have to admit if your comfatable being locked in and your not gonna use GTK apple is a viable option.
You could get a cheap second hand mac mini or a MacBook with an external CD drive, with MS word for Mac?
Also would it be possibile to suggest other mediums for photo backup, USB memmory keys or an external hard drive? Often people persist with CD-RW because they are not confident about other options.
Often people ask my advice more because they like to chat about IT stuff to boost their confidence, than because they need a specific answer to a question.
I’m off to my great uncle’s soon as he has a desktop running Win XP, and he has been told by a bloke in PCWorld that they won’t touch it (understandable old Windows OS installs are unstable). I will probably buy a Win 7 or 10 license for him, as he likes PCs, then help my aunt re-arrange the furnature and get some home cooked dinner!